Tiimo

FAQ – frequently asked questions

General

"What does Tiimo do?"

Tiimo shows daily activities on a smartwatch or smartphone. The daily activities are created here on tiimoapp.com. A small description of the activity is added, if there is something in particular the child has to remember. There is an option to choose an icon that represents the activity and you can choose whether to display a visual countdown. During the day, the current activity appears on the smartwatch or smartphone, so the child can always orientate themselves around his or her plans. This gives the child an understanding of what's on the program right now. The smartwatch makes small vibrations, every time a new activity is starting, or ending. This helps the child recognize that a change is about to take place.

"What's the purpose of Tiimo?"

The purpose of Tiimo is to support children who are in need of structure in their everyday lives. At Tiimo we want to create a solution that's simple, discreet, and a fun way to support children throughout their day.

"How much does it cost?"

Tiimo offers one month free trial. After the trial period, the cost for continued use of Tiimo is £8.99 per month.

"What are the subscription terms?"

Tiimo offers a 1 month free trial. After the trial period, the cost will be £8.99 per month. Your subscription will start automatically following the end of the trial on a recurring monthly basis. Your subscription will continue without renewal notice until you cancel. You must cancel your subscription by writing to hello@tiimo.dk. We will charge you for the current subscription period. Please note that paid subscriptions can't be terminated before the end of the period for which you have already paid. Tiimo will not refund fees that you have already paid.

Getting started

"How do I get started?"

To get started, download the Tiimo app on Google Play or App Store, create a profile on tiimoapp.com, and then you are ready to create activities and start using Tiimo.

"How long does it take to get started?"

The amount of time it takes to set up the calendar with activities varies because the necessity for detail and the number of activities varies from child to child. Our experience shows that the first time you set up the schedule for a day, it takes about 10 minutes. However, after setting up the schedule a couple of times, you will find that it becomes easier. You can also save your daily routines and reuse them.

What you need

"What do you need to get started with Tiimo"

In order to use Tiimo, you need an iPhone 5s or newer or an Android smartphone running Android 4.4 or higher. If you want to use Tiimo on a smartwatch, make sure that the watch is compatible with your phone. If you have an iPhone, you need Apple Watch. If you have an Android phone, you need a Wear OS smartwatch.

"I have a Wear OS smartwatch. What does that require from my smartphone?"

In order to use Tiimo with your Wear OS smartwatch, you need a smartphone that runs Android 4.4 or later and that is compatible with Wear OS.

"I have an Apple Watch. What does that require from my smartphone?"

Apple Watch Series 4 (GPS + Cellular) requires an iPhone 6 or later with iOS 12 or later. Apple Watch Series 4 (GPS) requires an iPhone 5s or later with iOS 12 or later. Apple Watch Series 3 (GPS + Cellular) requires an iPhone 6 or later with iOS 11 or later. Apple Watch Series 3 (GPS) requires an iPhone 5s or later with iOS 11 or later.

"Why do I need a smartphone?"

At the moment it's not possible to download apps directly to smartwatches, so you need a phone as an intermediary. The Tiimo app must be installed on your phone, and then both the Tiimo app and your calendar are synchronised down to the watch.

"Which smartwatches can I use?"

Tiimo can be used on Wear OS and Apple Watch smartwatches. You can see the Wear OS smartwatches that work with Tiimo here.

Unfortunately not all Android smartwatches are compatible with Tiimo. It's a requirement that your smartwatch can run external apps downloaded from Google Play. You can see the Wear OS watches that can run the Tiimo app here.

Didn't find an answer to your question?

Feel free to contact us at hello@tiimo.dk or reach out right here in the chat.


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